Release 2108: SAP Cloud for Customer_Platform and Integration

SAP Sales/Service Cloud (aka Cloud for Customer)

Platform and Integration

Release Briefing – Version 2108 (August 2021)

Company and Branding Settings – Advance notice of changes

Company setting to disable new smartphone layout will be retired with 2108 release

What’s new in 2108 for Fiori Client

1. 
   

   Microsoft Team Integration

SAP Sales Cloud appointment is enabled for Microsoft Team collaboration

Appointment enabled for Microsoft Team collaboration can start meeting from SAP Sales Cloud

Appointment enabled for Microsoft team collaboration will provide an access to context information from SAP Sales Cloud even when the meeting is in progress.

Users can access the information with one click. Users can see object detail as part of the meeting request

Users can edit records based on authorization available for users in SAP Sales Cloud.

2. Quick Link Configuration Enhancement

Queries created by key user is available for Quick Link configuration

What’s new in 2108 for Business Partner

1. 
   

   Ticket Easy Create for Individual Customer and Contact

Quickly create tickets via Easy Create for Individuals and Customers without having to navigate away from their respective detail screens

2. Account Summary supports Sales Data Extension fields

 Sales Data Extension fields can now be seen on the Account Summary document

What’s new in 2108 for Analytics

1. SAC (Sap Analytics Cloud) Integration

SAC features embedded within C4C. Live Connect integration between C4C and SAC. Advanced Analytics features of SAC available for analysis of C4C data at no additional cost. Real time, In-built SAC Analytics

What’s new in 2108 for Key User Tools

1. 
   

   Basic Search Configuration of Extension Fields

Improved performance during the basic search as key users can now decide if they want to include an extension field in basic search

2. Dynamic Font Color Using Rules

 This can be used to highlight certain fields based on some conditions to grab end-user attention. Ex: Different Font Color based on different Ticket/Account – types/status etc.,

What’s new in Enterprise search

1. 
   

   Introducing (BETA) new Global Search

Use cases:     Key features:   

   Basic Search Quick results    

  – Search Bar   History

   Advanced Search   Search CLI (command-line interface) for advanced users

  – Search Bar   Results page with filters

  – Search Form

What’s new in 2108 for Prepackaged Integration

1. 
   

   C4C – CPQ 2.0 (Configure, Price, Quote) Integration for Quotes

Creation of CPQ Quotes from C4C. Sync data from CPQ quote to C4C quote.

Leverage new CPQ 2.0 Quote engine. End to End Opportunity to Quote scenario.

Integrated Quote Management of the companies sales force and digital channel (commerce)

2. Product Master Integration with SAP MDI (Master Data Integration)

Replicate Product Master from S/4HANA and S/4HANA Cloud with Master Data Integration (MDI) to C4C. Support for central distribution of product master data to multiple SAP Cloud solutions.

Stanislav Mančal, CRM Consultant