FAQ

It is 6 to 7 times more costly to attract a new customer than it is to retain an existing one. Consumers are 2 times more likely to share their bad customer service experiences than are to talk about positive ones. About 70% of buying experiences are based on how the customer feels they are being treated. About 2/3 of consumers stopped doing business with a company after experiencing poor customer service.

The CRM system is a software solution that enables an increase in the dynamics of team cooperation and makes the internal processes of sales, marketing and customer services more efficient. A CRM system should therefore be an integral part of any business that cares about customers. The ultimate goal? Drive customer engagement, retention, and company profit.

Salesforce.com is the world’s leading enterprise cloud-computing CRM solution that provides SaaS applications for sales, marketing, and customer service. Low cost. Low risk. Fast results. Over 100,000 successful customer stories all around the globe.

Work anytime, anywhere. Regular automatic solution updates. Six-month return on investment. ROI 372% within three years. AI and Big Data features are included.